With a little help from my friends As any sports fan will tell you, success doesn’t come from having just one- or two-star players, but from how effectively the team works together. [...]

Moving on up Regulated business leaders place great emphasis on outcome delivery incentive KPIs; for a good reason, meeting these targets determines success or failure. The question is, are they the right [...]

“She's electric can I be electric too?” Big water and wastewater UK utilities will typically emit over 11,000 tonnes of CO2 every year from sending field teams to perform operational and maintenance [...]

Don't let the Sun go Down on Me Just because you can measure it doesn't mean you should I recently had an unexpected lesson on KPIs from my solar panel installer. She [...]